Returns from all cities of Pakistan: We are able to offer FREE RETURNS to all customers in all the cities of Pakistan.

In case of any returns applicable within 14 days of purchase, the customer must contact us through email at order@reell.pk or WhatsApp us on the given number

Exchange or return will not acceptable if;

1) A customer asks after 14 days.

2) The product is damaged because of use

3) The product has been tampered

4) The product has missing tags, original packing and accessories

As soon as we receive the package, a team of professionals will thoroughly inspect the product and its content. If the returned item has any of the above-mentioned issues then the product will neither be exchanged nor returned. Customer will be contacted by our team via WhatsApp or email and the item will be sent back (shipping charges will be applicable)

Item will only be returned or exchanged if:

1) It is damaged or defective.

2) It does not match the original.

3) It is the wrong product.

Customers are required to send a photograph as a proof of the defected/damaged item on service@reell.pk. If the complaint is authentic and valid, we will get their item exchanged or returned and the shipping will be completely free of cost.

Please declare all returned goods. Undeclared goods generate increased costs for us. We reserve the right to charge the costs incurred to your account.

Can I return goods if I don’t like them or if they are defective?

You are entitled to return goods within 7 days without giving reasons.